Frequently Asked Questions
Shipping and Delivery
When will my parcel be dispatched?
All orders are handled and packed within 1 to 3 business days. Once your package is handed over to the courier, an email with your tracking details will reach your inbox.
What is the standard delivery timeframe?
Shipping generally takes 7 to 13 business days following dispatch. Actual transit times can shift slightly based on your regional delivery route and regional carrier schedules.
Is tracking available for my package?
Yes, absolutely. Once your items head out, we email through an active tracking link. Using this reference number allows you to follow the progress of your shipment at any stage.
Returns and Exchanges
How do customer returns work?
Items can be returned within 30 days of arrival. We ask that pieces remain unworn and unwashed, with all original tags attached and packaging kept in pristine condition.
Can I swap an item for a different size or style?
To help you obtain the right piece without delay, we do not arrange direct product swaps. The most efficient route is lodging a return for a refund, followed by purchasing your replacement piece online.
Do I have to cover the cost of returning an item?
Postage fees for sending items back are paid by the shopper. We suggest booking a postal service that includes parcel tracking so your return travels back without issue.
How long before my refund comes through?
Once your returned parcel reaches our facility, we issue your money back within 9 business days.
Orders and Payment
Which payment methods are accepted?
You can use any of the options displayed when paying. All transactions are handled with full security, and our store never saves your card information.
Can I update my order after it has been placed?
Get in touch straight away if you need any adjustments. Parcels are packed promptly, but we will gladly assist whenever the parcel has not yet left the facility.
What if my confirmation email has not arrived?
Have a look in your junk or promotions tabs first. If it is still missing, email support@zandovo.com, and we will happily send through your order summary once more.