Shipping policy
Order Processing
Every order placed at Zandovo is carefully prepared and dispatched within 1 to 3 business days, operating Monday to Friday. Any purchases completed over the weekend or on public holidays will begin processing on the following business day. Once your items are on their way, we will send a confirmation email containing your tracking information.
Delivery Times & Shipping Rates
We are pleased to offer free shipping on all orders. Following dispatch, packages typically take between 7 and 13 business days to reach your address. Please note that transit intervals can occasionally fluctuate based on your location, carrier operations, and seasonal demands.
Our Shipping Partners
To ensure safe and reliable delivery, we partner with reputable couriers including Australia Post, StarTrack and DHL. The carrier for your parcel is selected according to the delivery destination.
Tracking Your Order
As soon as your shipment leaves our facility, we will email you a direct tracking link. You can also view the latest updates on your delivery at any moment by visiting https://zandovo.com/apps/parcelpanel.
Important Delivery Details
Before awaiting your package, please keep these points in mind:
- All stated delivery timeframes are thoughtful estimates rather than strict guarantees.
- Weekends and observed public holidays are not counted as business days.
- Severe weather events or peak postal volumes may occasionally result in unexpected transit delays.
Questions & Support
If you have any questions or require assistance with your shipment, our team is ready to help. Please reach out to us at support@zandovo.com. Our customer service hours are Monday to Friday, 9am to 6pm.