Refund policy

Overview

Please review our return guidelines thoroughly before placing your order on zandovo.com to ensure a smooth shopping experience.

Return Window

You have 30 days from the date you receive your order to initiate a return request with Zandovo.

Return Requirements

To qualify for a successful return, items must meet the following criteria:

• Items must be unworn, unused, and in their pristine original condition.
• All original packaging, labels, and tags must remain intact and attached.
• A valid proof of purchase or order confirmation must be provided.

How to Start a Return

To begin the return process, please reach out to our team at support@zandovo.com beforehand. Packages returned without our prior confirmation and approval cannot be accepted.

Return Shipping Fees

Customers are responsible for the postage costs associated with returning items. However, if your order arrives damaged, defective, or incorrect, we will resolve the issue at no expense to you.

Damaged, Defective, or Incorrect Items

If your package arrives faulty, damaged, or with the wrong merchandise, please email support@zandovo.com right away with clear photographic evidence so we can promptly address the issue.

Issues Not Classified as Defects

The following scenarios are not considered product defects and do not qualify for a complimentary replacement:

• Minor variations in fabric texture or slight colour discrepancies caused by screen displays.
• Fit issues when the size chart was not consulted prior to purchase.
• A standard change of mind.
• Slight measurement variations between garments of the same tag size.
• Deterioration caused by everyday wear, incorrect laundering, improper care, or garment alterations.

Excluded Items

Certain products cannot be returned for a standard refund:

• Gift cards.
• Custom-made or personalised items.

Exchanges

We do not manage direct exchanges. To receive an alternate item, please return your unwanted product via our standard process and submit a separate order through our website.

Order Cancellations

You may cancel an order within 24 hours of placement. Once this 24-hour timeframe has passed, the order cannot be halted, and you must await delivery to submit a return request.

Refund Process

Once your returned item arrives and passes inspection, we will notify you regarding the approval status. Approved refunds will be issued to your initial payment method within 9 business days. Please keep in mind that banking institutions may require additional processing time to post funds to your account.

Return Destination

Do not dispatch returns to the address listed on our website. Always reach out to our customer support team first at support@zandovo.com to receive the correct return address instructions.